18 November 2012

0870 and 0845

Just like in the US, the UK has 800 numbers, which are free, and 900 numbers for 'premium services'.  But there is this in-between thing here that is the worst of both.  Maybe we have this in the US too but I am not aware of it.  Instead of 800 numbers, almost all legitimate companies, like banks, cable companies, gas companies, and grocers, use 870 (national) and 845 (regional) numbers instead.  But it is not free; you are paying the company for the privilege of calling them.  It connects to a regular phone number but it charges you a set fee, between 10 and 14p per minute.  The standard practice is to hide the local number and to only offer the 870 or 845 number. So, for example, if you call the phone company to remove an erroneous charge from your bill, you are paying the phone company to correct their own error.  However, someone has created a website, saynoto0870, that basically outs the local number.  Anyone who finds the actual local number can post it.  And then if anyone tries a posted number and it works, they can confirm that it worked and the date of success is posted.  It is a fantastic.

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